GENERAL
Durr 360® (referred here as “Durr 360”) terms and conditions are simple and straightforward. These are activated once an email of confirmation from you for your order (of any kind of service that we offer) are received by our team.
Durr 360 will use email, skype chat, zoom meeting and/or text messaging for any form of communication with you.
Durr 360 holds no responsibility if there will be outside links, such as third party applications or websites, have changes or major updates that affected the functionality 5 days after the submission approval date.
Durr 360 makes no guarantees that any of its products or services will increase your business, give you page one Google ranking, increase revenues, or even cure global warming, the common cold or create world peace.
Durr 360 believes that the customer is not always right. If you treat any of our staff with disrespect with verbal or written abuse we will advise you of that, and ask you to play nice. We also reserve the right to terminate our business with you.
Durr 360 reserves the right to decline projects that have content that is discriminatory, violent or is sexually explicit in nature.
We update our Terms and Conditions from time to time (without prior notice) so we suggest you check it every now and then.
All dollar figures here are in US Dollars currency, unless otherwise, clearly specified.
1. WEBSITES
Definition of terms
“Website” and “site” are used here interchangeably both hold the same meaning referring to a page or collection of pages on the World Wide Web
“Full build” refers to (if used as a verb) building the site fully on the Duda platform; (if used as a noun) a website completely built or will be built on the Duda platform.
“Minor changes” refers to any edits or changes in text, replacement of images, change of color, but it does not considerably affect the layout of the website and does not include technical work. This does not refer include any additional pages or features.
1.1 Durr 360 requires its clients or direct customers to complete our build form for each site you want us to build so as to get it to our system and won’t get lost in an email thread.
1.2 Durr 360 will provide you with a quotation and estimated timeframe after reviewing all the information you entered on our official build form.
1.3 In cases where the customer has a current website, Durr 360 must be informed of the total number of pages and the features they want to keep for the new site before we give a quotation.
1.4 If the customer wishes Durr 360 to count the pages of the current website with more than 10 pages, this will have a charge of $15. This charge can be credited against the final build cost when you proceed with the order.
1.5 Durr 360 requires you to submit all the information and web contents needed to complete your site before we proceed to building it.
1.6 Durr 360 will design a mockup (for plans with this inclusion), and present that to you within 72 working hours for approval before the site moves to a full build. The mockup is a design concept nature and contains minimal content. This mockup will be charged at a rate of a front-page build, and is payable regardless of moving to a full build site or not. If a full build site is ordered, the mockup cost will be waived and only the site build cost will be invoiced.
1.7 Upon approval of this mockup, Durr 360 will invoice you for the 50% deposit based on the quotation you have agreed to and when that deposit has been confirmed as paid, Durr 360 will then move to a full build of the website which will be finalized within 7-21 working days on average for standard build. This can take longer depending on the complexity and/or number of pages of the website.
1.8 Durr 360 will design and build your website using the information and assets you provided us with on the build form.
1.9 Durr 360 will use images/photos provided by you or will offer images from its library or from the internet. Any image found that is required to be purchased by Durr 360, you will be advised of the cost. Upon your approval, this cost will be an addition to your invoice.
1.10 Images and Videos should be properly labeled and of the best quality possible. Videos should only be on YouTube or Vimeo, no other formats will be accepted. Durr 360 will not be responsible for restoring low resolution images or recreating / redesigning an image to make it high resolution.
1.11 Durr 360 offers 2 free sets of minor changes after the site is done. The customer is expected to check all the pages of the site on different devices before sending back changes. Any additions/changes to the site that have not been provided in the initial information, and are not associated with the original information will be completed at an additional cost of $15 USD per hour.
1.12 Durr 360 will transfer the website, template, or any product only after the invoices are settled.
1.13 Durr 360 will only provide access to the website after it has been made live. Any changes made by the client that result in site damages, malfunction, and the like, will not be the responsibility of Durr 360. We will be able to repair the damage at an additional cost.
1.14 All site build plans will be automatically enrolled in the Monthly Website Support program for a minimum term of 6 months. You can choose to opt out after 6 months.
2. GRAPHIC WORKS
Logo, Brochure, Business Cards, Flyers
2.1 Durr 360 will ask the customer to fill out the order form for all the details needed to get started. Durr 360 will then advise the total cost for the said project unless otherwise explicitly stated like that of logos.
2.2 Durr 360 will send an invoice and start the project once paid in full.
2.3 Durr 360 will create 2 versions of the logo and will submit JPG files within 24-48 hrs.
2.4 Durr 360 will allow 1 free set of changes for the logo if there's anything that needs to be adjusted according to the client's initial request.
2.5 Change of reference or new set of instructions will be considered as a new order. We will advise you of the cost, send an invoice, and start once paid.
2.6 After the customer approves the design, they will receive the PSD/AI file of the order.
3. TECHNICAL WORK, CREATING WIDGETS AND INSTALLATIONS
3.1 Durr 360® will analyze, ask for more information or clarification regarding the information that was provided by the client and send suggestions or recommendations for its improvement.
Once all clear, we will determine the Level of technical work this will fall into, and will send the final step by step flow, cost, time frame and requirements.
At this point, the customer is expected to approve, object or send changes to the flow. Once all good with the customer, Durr 360 will send the cost, timeframe and requirements.
3.2 Once the customer approved the flow, we expect that they have understood all the things we have discussed and will cooperate, provide the necessary requirements, and approve the cost associated with it.
3.3 Upon approval, we will send an invoice for the full amount then start the project once paid.
3.4 Any additional feature or adjustments to be made that are not included in the original idea will be subject to additional fee. Once paid, we will proceed with the additional changes.
3.5 Durr 360 has the right to discontinue a project if the customer failed to provide the complete information.
3.6 Once Durr 360 submitted the technical work or widget, we expect the client to check the said work on their end and approve it's all done and working very well.
Any objection after the approval will be subject to investigation to whether it needs an additional cost or not
3.7 License of Widgets. When you purchase a widget from Durr 360, you acquire the right to use that item; you're not actually acquiring the item itself. What you get includes a license directly from Durr 360 to use that item, and Durr 360® is the owner of the Intellectual Property of that item. The item is for use only, it is not to be sold, lent, rented, given away, gifted you can’t even put it in your will. It is for use for your sites only on the Duda dashboard we install the item in.
All Durr 360® widgets are developed to work with the Duda platform. Once Durr 360® transfers any widget to another dashboard of any duda account. We do not guarantee the performance of the widget should there be a conflict due to any other code or application non Duda being added to the Duda site of which the widget is intended. Should the user of Durr 360® widget change, adjust, add any code themselves or introduce any other third party code as part of any other application from any other party we do not guarantee the performance or operation of Durr 360® widget as originally intended and therefore will take zero liability in a sites performance issues.
4. WHITELABEL CUSTOMER SUPPORT
This pertains to handling tickets/email questions for your customer using your brand.
4.1 The client must provide the initial number of customers to be handled by Durr 360®.
4.2 Durr 360 will send a price range starting at the initial number of customers declared by the customer. It will also be affected by the response time required by the client.
4.3 The client should provide the ticketing system or email address and the response time tracker to be used by our team.
4.4 Once approved, the client is required to pay one month advance and minimum of 6 months subscription. To cancel the service, we must be informed 30 days before the desired termination month.
4.5 Failure to pay the invoice will stop working on the tickets until the invoices are cleared.
4.6 Durr 360 has the right to say no if we think the process that the client wants to implement doesn't fit with what we can offer.
5. DIGITAL MARKETING
5.1 Durr 360 Digital Marketing Team creates & builds all campaigns / optimises all websites based on the information and assets provided from the form, missing details will affect the delivery time and completion. We require all customers to complete the SEM/SEO form as much as possible.
5.2 Optimisation - Durr 360 must be informed of any changes made to your website. Search engines on the other hand constantly launch new updates and adjust algorithms accordingly, and such, search ranking fluctuation for SEO and traffic fluctuation for SEM may occur. This may result in unfavorable outcomes which are out of Durr 360’s control, and we can't be considered in charge of such activities or events. We’ll try to optimise and align our strategies based on these updates, ensure that we promote the latest products and services of the business and will advise for any additional costs that may apply.
5.3 Client Approval - Customers must review, liaise and approve any details that are being sent by Durr 360 Digital Marketing Team. Not approving it will hold the publishing process where ads will not serve online or work will be delayed which can result in a restart of the activities.
5.4 Required Credentials - Any Google Account that the Durr 360 Digital Marketing Team requires must be provided (e.g. Google Analytics, Google My Business and Google Search Console). If you do not wish to provide us with your login credentials, we can give you our email address where you could share Google Accounts through there. As part of the fulfillment, we create a dedicated Google Account to use for whitelabeling. The created dedicated Google Account will be used to store all clients Google-related accesses needed for SEM/SEO management (such as Google Analytics, Google Tag Manager, Google Ads MCC ID, etc).
We require allowing granted permission at the highest level as possible. Confidentiality of your credentials being shared to Durr 360 Digital Marketing Team are expected to be maintained.
5.5 Service Scope - Other requests like scripts that are not part of the availed package must be done and installed by the customer’s developer. Durr 360 Digital Marketing Team can do it for you if requested with an additional charge.
5.6 Reports - Durr 360 Digital Marketing Team provides monthly reports of the campaign performance, which will be sent only to you (Except Local SEO Reports). For Duda Pro’s, this means you will need to forward it to our customers.
5.7 Recommendations - Durr 360 Digital Marketing Team will advise of any suggestions for improvement or restructuring (if necessary) depending on the current market, demands of the searchers, trends and other key metrics that affect the optimisation and management.
5.8 Targeting - Durr 360 Digital Marketing Team's current SEO services were designed to target local areas only and do not accept wide range location targeting such as State or Country wide.
5.9 Platform - Durr 360 Digital Marketing Team provides SEM Services to customers with websites built from Duda, Wordpress, Shopify, Weebly, Wix, or any top website builder platforms out there.
All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to the Durr 360®. All rights of Durr360® in such Intellectual Property Rights are hereby reserved.
Confidentiality with fulfillment partners. Durr 360® respects you and your clients and we have a total “Non-Solicit” policy. Your clients and your information are yours and we do not cross the confidential line.